June 20, 2024


sights and trips

Can Reserving.com keep my rental deposit?

Pricey Vacation TROUBLESHOOTER: I a short while ago booked a reservation on Booking.com at Pelican Remain, a furnished apartment creating in Portland’s Pearl District. I paid out the proprietor a protection deposit of $250, which was to be returned to me no longer than 30 days soon after my keep. Soon after 30 days, I checked with Scheduling.com to locate out what transpired to the refund due to the fact I hadn’t obtained it. Scheduling.com experimented with to assistance me but has also experienced no good results.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Journey Troubleshooter 

I would like my $250 safety deposit again. Reserving.com has proposed that I file a credit card dispute, but I can not do that because I’m past the 90-day window for a dispute. Can you enable?

— Emily Radocha, Kalamazoo, Michigan

Reply: You really should have acquired your refund by now. And if the apartment operator or supervisor could not deliver it back, Scheduling.com or your credit rating card must have been able to help.

I feel I know why you’ve expert these kinds of unreasonable delays. Your keep transpired just as the pandemic commenced. All the things was chaotic, and refunds had been getting extended than predicted throughout the board. Of course, this is no justification — but it may perhaps clarify why Booking.com could not get the merchant’s awareness. The world had just been turned upside down.

Without a doubt, when you attained out to Pelican Continue to be, you obtained a well mannered observe that apologized for the hold off, which it blamed on the coronavirus outbreak. It claimed your refund “might be processed after 30 days due to quarantine get in just our location.” But that was in March 2020. Really should it have taken this extensive?

No, it should not. And by the way, that 60-working day restrict for filing a credit card dispute, which is expected under the Good Credit Billing Act, does not suggest your credit score card company just cannot get associated in a dispute. Credit card issuers never have to settle for disputes that go back again more than 60 times. But they normally do.

I can not consider Reserving.com wouldn’t assistance you with this. You have been a lot more than patient, and your e-mail to the company had been well mannered. I guess Reserving.com just sees itself as the intermediary, and that you have to just take up any disputes immediately with the merchant. Possibly upcoming time you should think about doing work with a vacation adviser who can advocate for you.