No refund for a canceled Insight Vacations tour?

Pricey Travel TROUBLESHOOTER: My spouse and I booked a 9-day land offer to see the nationwide…

Pricey Travel TROUBLESHOOTER: My spouse and I booked a 9-day land offer to see the nationwide parks in June 2020 by way of Perception Vacations. The tour operator canceled, but it refuses to refund the cash. It will only supply a potential journey credit rating that expires this yr.

Christopher Elliott, the Vacation Troubleshooter 

We booked the vacation by means of our timeshare company, RCI, and employed factors for the booking to get a discounted value. Right after the cancellation, RCI promptly credited the points back again to our account, so we are pleased with them.

But Insight Vacations will not budge. They say their plan is to only difficulty a credit history. Nonetheless, we have viewed on the Much better Business Bureau complaint webpage and on Facebook that they did problem a refund to some people today. We may well not be capable to use a credit rating in the foreseeable future. We just want our $5,517 again.

— Lisa Kovens-Harris, Pikesville, Maryland

Solution: I’m sorry your nationwide park tour didn’t transpire. It appears like such a enjoyment experience — 9 times in Utah, Wyoming and Colorado. And then the pandemic happened.

Insight Holidays was right to cancel its tours. And its cancellation coverage (www.insightvacations.com/us/facts/scheduling-ailments) is very clear. If it cancels for the reason that of an unforeseen celebration like a pandemic or all-natural catastrophe, it will present a potential journey credit to the worth of resources paid out to date significantly less any third-occasion expenses. All upcoming travel credits will be valid for 24 months from the date of difficulty.

It is not clear what the terms ended up at the time of your acquire. Right after the pandemic, some tour operators modified their principles to make it possible for them to continue to keep your cash.

What is crystal clear is that the policies weren’t remaining enforced evenly. You say some buyers have been finding refunds and wondered why you could not. That is a truthful problem. But I also consider there might have been some wiggle area because you booked your getaway via RCI and employed factors for portion of the invest in. Whose phrases would use then — Perception Vacations’ or RCI’s?

Although I really do not publish the govt contacts at Insight Holidays, getting a manager is not complicated. All employees use the e mail naming conference [email protected] You can quickly discover a list of executives online. I would have sent a temporary, well mannered email to a single of them, pointing out some of the inconsistencies and inquiring for a refund. But remember that if the conditions of your obtain states no refunds, it would actually be up to the tour operator to make an exception for you.